Guaranteed Response When It Matters Most
2-hour response, 4-hour resolution guarantee. Contracted stand-by SLA for mission-critical operations.
For some operations, an IT outage exceeding four hours is simply unacceptable. In critical events such as production downtime, ERP access loss or network failure, delivering a solution within hours requires a dedicated stand-by team.
DataSys's stand-by service package provides a 2-hour response and 4-hour resolution guarantee for your critical events, backed by dedicated engineers on 24/7 duty all year round. This guarantee is not a commitment — it is a contractual obligation.
Quarterly drills and scenario simulations keep response readiness continuously up to date. The stand-by team reviews your infrastructure in advance and waits prepared for possible crisis scenarios.
What We Deliver
2-Hour Response SLA
Response within 2 hours of a critical event notification — contractually guaranteed.
4-Hour Resolution SLA
Resolution commitment within 4 hours for standard critical incidents.
Dedicated On-call Engineer
A dedicated engineer on 24/7 duty who knows your infrastructure.
Quarterly Drills
Crisis scenarios are simulated to periodically test response procedures.
Coverage Planning
Special coverage arrangements for holiday periods and peak operations.
Priority Escalation
Stand-by events bypass all other requests and reach senior engineers directly.
Our Process
Infrastructure Familiarisation
On-call engineer reviews your infrastructure and critical systems in advance.
Scope Agreement
Critical systems, SLA levels and escalation procedures are defined in the contract.
Drills & Readiness
Quarterly drills test and update response procedures.
24/7 On-duty
Dedicated engineer stands by; moves immediately when a critical event is notified.